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Posts Tagged ‘product package’

The Pop Bottle, v2.0.

April 10th, 2009

When I say “beverage bottle,” you no doubt have an image that comes to mind. Maybe it’s clear. Maybe it’s colored. Maybe it is plastic, or maybe it’s glass. Maybe it holds 12 oz. or 24 oz. But chances are you see the same basic shape and form as everyone else.

Everyone except for Stephan Linfoss, that is.

Linfoss is an entrepreneur in Finland who is having us rethink what a bottle is all about. And by rethinking the bottle, we’re forced to rethink everything associated with it—from what goes in it to how it is disposed to what its role is in our lives.

Linfoss describes his bottle as being “bagel shaped.” It is round, made of clear environmentally-friendly plastic and is reusable. Plus, it functions in ways ordinary bottles cannot. It can be stacked in the refrigerator, saving space. It can be attached to a belt or purse. But the most compelling feature of the Linfoss bottle is how it connects with people.

People are drawn to it. People want to touch it, inspect it, and see how it works. It puts a smile on people’s faces. And they can’t wait to show it to others.

If I were Coca Cola, I’d buy Linfoss’s design in a New York minute, no matter what the cost. Because as soon as consumers see that cool bottle at the point of sale or in the cold box, it’s game over. This bottle could do more to affect the sales of Coke (or whatever new product the beverage maker chose to put in it) than a $20 million ad campaign.

This design is a wonderful lesson in approaching a situation with a “beginner’s mind.” Linfoss points out that specialization and insider knowledge can be the enemies of breakthrough thinking. “You don’t want to have too much knowledge of the industry as a designer,” he says. “(Knowledge) prevents you from flying high enough.”

The bottle as we know it has existed pretty much in its current form for more than 150 years. If it didn’t exist in its current form today, we very well would approach the problems of “creating a commercial beverage container” quite differently. Given the technologies and materials available today, if you were asked to design a container from the ground up, you could easily arrive at the conclusion a bagel-bottle would be far more functional than a standard shaped bottle.

If something as simple and ubiquitous as a bottle can be “evolutionized,” then you have to accept the possibility that almost anything can be. And that—the possibility that maybe, just maybe, there is another, better, more engaging way of providing the most mundane piece of our offerings—is the whiff of possibility that gives us permission to dream about what would happen if we “set our conventions and knowledge aside” and truly created.

Posted by Mickey

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Is Small the New Large?

March 16th, 2009

With apologies to George Costanza, not all shrinkage, it seems, occurs in the swimming pool.

These days, it’s happening on supermarket shelves. A lot of manufacturers, being pressured to control costs in a soft economy, have decided to “down size” their offerings. Boxes of Kellogg’s Corn Flakes, for example, are 2.4 oz. lighter (down from 14.5 oz. to 12.1 oz.). A tub of Country Crock is 6% smaller than it was a year ago. Even boxes of Girl Scout cookies are leaner and meaner this year.

And in a move that is sure to cause math teachers the world over to pull their hair out, a “pint” of Haagen-Dazs is now 14 oz. (not 16 oz.).

“Micro-sizing” products is not on its own a bad idea. If anything, it’s a creative way to avoid raising prices in a market with unstable commodity prices. The problem is that by not being transparent with us and telling us what they’re up to, these companies seem like they’re trying to pull one over on us. I get the sense that once the decision is made to downsize their SKUs, they hold their breath and hope nobody notices. But trust me, someone will notice. And if it happens to stick in their craw, you can bet it’s out there in cyberspace. For proof just go to http://incredibleshrinkinggroceries.com/.

Seeing a web site that points fingers and names names should have all of us asking the question: if we’re going to micro-size our products, or make any other significant changes to our products, would we rather customers hear it from us or from some ticked-off housewife from Poughkeepsie?

By acknowledging that our customers are important stakeholders in any product or marketing decisions we make, it becomes a no-brainer.

Posted by Mickey

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Take it from a Mad Man

December 9th, 2008

One of the things we continually preach to our clients is to discover the inner meaning of your product or service. This has little to do with its functionality or serviceability. It is more about the emotional need you answer for your customer.

The AMC television series Mad Men gave us a perfect example of this during its season one finale. Part of the story arc involves the ad agency’s new business pitch to Kodak. The client has just introduced a new technology that will revolutionize the age-old slide projector. And the client, who is predictably seduced by this new technology, wants to lead with it, and explain to the consumer how this new system will make showing slides so much easier and convenient for them.

Don Draper, the agency’s creative director, has a different take on how to sell the product. You can see it here in this clip:

madmen

Technologies change. Features are added. Product lines evolve. Competition changes. But the core reason for doing business with you—the emotional need you are satisfying—need never change. Honda came out with a campaign in the early 70’s (via Chiat/Day) around practicality. The tag line was “We keep it simple.” While Hondas have changed quite a bit over the last 35+ years (you probably wouldn’t even recognize a ’76 Civic), if you ask, “Quick, name a car that stands for practicality,” Honda will likely be one of the first few responses from most people.

Customers do business with people (and companies) that “get” them. And there’s no better way to demonstrate that than to understand and answer that deeper psychological need.

Posted by Mickey

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