Marketing lessons from the Blackjack table.
Let’s say you’re sitting at a blackjack table in Vegas. On a particular hand, you find yourself holding a 15 while the dealer has a ten showing. Lousy hand, to be sure. So what’s your play?
A logical ploy would be to play the odds. A quick calculation helps you determine that if you take another card, you have a 54% chance of busting. And your chances of drawing to an 18 or higher are less than one in three. So your logical move would be to stand on your 15. Right?
So why do knowledgeable blackjack players advise you to hit on 15 (and again on 16, should you draw an Ace)? Because they understand the goal of Blackjack is NOT to avoid busting. It is to have a winning hand. And, as experience shows, in most instances 15 isn’t going to stand up.
It will be a long night at the table if your strategy is to simply stay in the game and rely on the competition to fail.
And so it is in business. When presented with a situation or opportunity, we quickly assess our probability of success. And if our odds of failure are 50% (or 20% or sometimes even 10%), we “stand.” But we forget. Our goal in business (as in Blackjack) is NOT to avoid failure, but to succeed. And as in Blackjack, standing on 15 is not going to lead to much success.
When the odds are in your favor, the calls are easier to make. The risk of failure is less. But what separates the world class Blackjack player from the tour bus crowd (besides having a humongous bankroll) is the courage to not freeze up when the odds are NOT in your favor.
A couple of examples of companies who refused to “stand on 15” come to mind. One is Kellogg, who in the teeth of the worst economic climate in more than a century, and against the advice of its financial people, launched and promoted a new breakfast cereal, Rice Krispies. This event was the turning point for Kellogg, who for the last 70+ years has been the undisputed leader in the breakfast food category. Then there’s Apple. We forget now, but the first iPod was launched just a few weeks after 9/11. Both companies could have stood pat. They could have waited to be dealt a more advantageous hand. But they realized they had plenty to gain. And you think the hand you’re holding now is bad?
Play to win. Not to not lose.
Posted by Mickey
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